RENTAL REGULATIONS AND CONDITIONS

These regulations apply both to online bookings on rentandgo.it and to rentals made in store. By booking or renting, the customer (lessee) declares that they have read and accepted the following.

Reference documents

1. Contract validity and payments

  • Online bookings require advance payment.
  • Payment methods: credit cards (Visa/Mastercard), PayPal, Stripe, Satispay; bank transfer when possible according to the indicated procedures.
  • For in‑store rentals, the contract is valid upon immediate payment or with a security deposit (up to the value of the equipment) and presentation of an identity document; in this case, validity starts from pick‑up or delivery at the hotel.

2. Pick‑up and return (incl. failure to return)

  • Pick‑up: in the morning after opening or, on request, the previous afternoon during the hours specified by each rental shop (with the rental period counting from the following morning).
  • Return: on the afternoon of the last day within 15 minutes of closing time. Return in the morning is possible only if requested in advance or agreed with the rental shop (to be notified at pick‑up or by phone in advance in case of delay).
  • High season and limitations: early pick‑up and/or late return may not be available in high season or at certain shops (applies to skis and bikes). If in doubt, contact our customer care before or after purchase.
  • E‑bikes: if returned in the morning, it is the customer’s responsibility to return them already charged. In the event of early pick‑up, the battery may not be fully charged.
  • Delays: 1 or more extra days at list price will be charged.
  • Failure to return: the rental shop has the right to file a theft report for failure to return the equipment; this right may be exercised even before the seventh day.

3. Adjustments (skis and bikes)

Ski binding adjustments are carried out by the rental shop in accordance with the applicable ISO standards and the data provided by the customer at check‑in (weight, height, age, level, boot, etc.). Bike adjustments (saddle, handlebar, suspension, pressures, etc.) are carried out similarly on the basis of the data and preferences stated during check‑in. By signing these regulations, the customer accepts the applied adjustments and releases the rental shop and the rentandgo.it portal from any liability. In case of problems or doubts about the adjustments (skis or bikes), the customer may request assistance directly from the rental shop.

4. Equipment liability and insurance (damage, theft, loss, breakage)

The lessee assumes full responsibility for the equipment for the entire duration of the contract.

  • Coverage not included: unless otherwise indicated, the equipment is not insured. Available insurance coverages generally concern ski and bike products and not accessories. For clarification you may contact our customer care or ask the rental shop.
  • Protection plan (“Convenzione regolatoria”): where available, it can be purchased online (in the cart) or in store. It normally entails a 10% surcharge, but the cost is variable depending on the product and the rental shop. It helps limit costs in the event of damage, breakage or theft/loss. For bikes, in some shops the coverage may include only damage and breakage (excluding theft) and provide for different deductibles. Each Rent and Go rental shop applies slightly different clauses.
  • Transparency in the online channel: during booking, the cart shows the exact description and the clear price of the insurance service offered by the selected shop, before purchase.
  • In‑store rental: refer to the posted regulations and/or ask the staff for details regarding conditions and deductibles.
  • Market value: in the event of theft/loss/total breakage without coverage, 100% of the market value of the equipment is due, determined by the rental shop based on the product type, wear and other parameters, at its full and sole discretion. With coverage, the customer remains liable for the deductible provided.
  • Partial damage and misuse: restoration costs due to misuse or vandalism remain the responsibility of the lessee according to the shop’s repair price list. Examples of misuse include, by way of example, off‑piste skiing or similar activities outside the standard intended use of the equipment.
  • Police report requirement: for theft or loss, a report to the competent authorities is required; for those who have purchased the protection plan, such report is indispensable to initiate the insurance reimbursement process.

5. Product changes

For rentals > 1 day, in case of technical issues or size/fit problems, one change is possible up to 1 time per rental period, subject to availability at the time.

  • Same category: generally at no cost.
  • Upgrade: you pay the difference.
  • Downgrade: normally no refund (except for online bookings with Easy Booking).
  • Costs and limitations: in certain periods/shops the change may not be possible or may involve a fee. For up‑to‑date cost information, ask directly on site or contact our customer care in advance.

6. Cancellations and Modifications – Ski Rental

You can cancel an online booking free of charge by contacting us by 9:00 a.m. on the day before the first day of skiing. For example, if your first ski day is December 10, you can cancel free of charge until 9:00 a.m. on December 9.

For even greater flexibility, we recommend purchasing the Easy Booking service, available in the cart before confirming the booking. Our team is available for any clarification.

For all refund or modification requests related to online bookings, please write to booking@rentandgo.it indicating the booking number and attaching any relevant documentation.

For online bookings, refunds are handled exclusively online (not in store) and, for tax reasons, to the same payment method used. For in-store rentals, please contact the rental shop directly.

The processing time is usually a maximum of 14 days from approval. In some cases, for administrative reasons, customers may be asked to contact us again at the end of the rental period to request a refund.

Case Without Easy Booking With Easy Booking
Cancellation by 9:00 a.m. on the day before the first ski day Refund credited within 14 days from the request Refund credited within 14 days from the request
Cancellation after 9:00 a.m. on the day before Refund with deductions from min. €30 / person up to 100% of the amount, contact us to review your case Full refund
Early return Refund of unused day(s) only in case of illness or injury, upon submission of a medical certificate, and only for the affected person; 1-day rentals excluded * Refund of unused day(s) calculated from the moment the equipment is returned; 1-day rentals always excluded
Late pickup Refund with deductions from min. €30 / person up to 100% of the amount, contact us to review your case * Partial refund of unused day(s), amount calculated from the time the customer notifies us; at least 1 day notice required.
Date change (shorter duration) Refund of the difference (if requested by 9:00 a.m. on the previous day) Refund of the difference
Date change (same duration) ** Free modification until 9:00 a.m. the day before Free modification until 9:00 a.m. on the same day
Date change (extended duration) ** A new booking is required for the additional dates Contact customer care for instructions on how to proceed
Upgrade/Downgrade category ** Contact us to manage your case Contact us to manage your case
Add new equipment New booking required New booking required

* Exceptional cases where refund is still possible: complete closure of the ski area (bad weather, lift failure, lockdown, or force majeure), unexpected store closure, unavailability of the booked size or category.

** Subject to verification of equipment availability for the new dates

Third-party services (skipass, hotel, ski school, transport, etc.) are non-refundable. The cost of the Easy Booking service is non-refundable. Refund requests received more than 7 days after the rental end date will not be considered.

7. Cancellations and changes – Bike rental

You can request the cancellation or change of an online booking by contacting our team. Write to booking@rentandgo.it indicating the booking number and attaching any documentation.

The possibility of a refund is variable depending on the case (see table below) and depends on whether or not the Easy Booking service was purchased. Our team is available for any clarification.

For online bookings, refunds are handled exclusively online (not in store) and, for tax reasons, to the same payment method used. For rentals made in store, please contact the rental shop directly.

Case With Easy Booking Without Easy Booking
Cancellation (until 9:00 a.m. two days before) 0% penalty 25% penalty
Cancellation (between 9:00 a.m. two days before and 9:00 a.m. the day before) 25% penalty 50% penalty
Cancellation (after 9:00 a.m. on the day before) 50% penalty 100% penalty
Early return Partial refund of unused days; 1‑day rentals excluded Not available
Delayed pick‑up *** Partial refund possible by notifying by 9:00 a.m. on the previous day Unused days non‑refundable, except in cases of bad weather, by notifying by 9:00 a.m. on the previous day
Date change (shorter duration) Partial refund possible by notifying by 9:00 a.m. on the previous day No refund for shortening
Date change (same duration) *** Possible at no cost by notifying by 9:00 a.m. on the previous day Possible until 9:00 a.m. on the previous day (change fee €10), or free of charge in cases of bad weather
Date change (extension) *** Possible to add 1 or more days by contacting customer care Possible by making a new self‑service booking
Category upgrade/downgrade Upgrade: pay the difference. Downgrade: refund of the difference Only possible on site; downgrade without refund unless otherwise decided by the shop
Adding equipment New booking required New booking required

*** Subject to availability

Third‑party services (hotel, transport, personal goods, etc.) are not refundable under any circumstances. Refund requests submitted more than 7 days after the end date of the rental are not accepted.

8. Prices, discounts and availability

  • Online discount: as a rule, online bookings provide a discount; this discount may be 0% for some categories (e.g. bikes) or variable at the discretion of the rental shop, based on duration, products and seasonality.
  • Price list alignment: Rent and Go is committed to applying the same price lists that the customer finds on site, ensuring the best discounts where possible.
  • Benefits of online booking: even when a discount is not available, online booking guarantees product availability (except in cases such as very short notice or overbooking) and allows you to complete check‑in and payment in advance, speeding up the in‑store experience.
  • Variability: discounts and price lists may vary depending on product, period, duration and location and without notice; what is displayed at the time of the confirmed booking prevails. No retroactive adjustments are due. The applied discount is always visible during online booking (cart and order summary).

9. Right of withdrawal

Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is excluded for leisure services when a specific date or period is provided. The customer therefore accepts that there is no legal right of withdrawal (also pursuant to Art. 16, letter l, Dir. 2011/83/EU). Rent a Sport Italia S.r.l., as intermediary for around 70 rentals, applies cancellation and withdrawal policies as per Arts. 6–7.

ODR Platform (EU Reg. 524/2013): ec.europa.eu/odr – Seller’s e‑mail: helpdesk@rentandgo.it.

10. Invoice request

For online bookings, the invoice request is generally possible only for Italian companies. It is however possible to contact us in advance to verify the feasibility of other types of invoicing. The invoice must be requested after the end of the rental period and within a maximum of 3 days from its conclusion. Minimum amount for issuance: €150.

11. Processing of personal data

The customer’s personal data are processed by Rent a Sport Italia S.r.l. and by the lessor for contractual and legal purposes, by electronic and manual means, also through their respective suppliers (e.g. payment platforms, IT services, CRM, customer support). Full information in the Privacy Policy.

Final notes

  • These regulations, price lists and conditions may be updated at any time and without notice.